All orders will ship as soon as they are ready based on the production times that can be found in our FAQ’s. You will receive confirmation that your order has been received, as well as tracking information once it has been shipped. A signature is required for all shipments.

US ORDERS

US orders are sent via UPS ground or UPS 2nd day and signature confirmation required. You are able to select your preferred option at checkout.

INTERNATIONAL ORDERS

Are you shipping to my country?

We strive to bring the joy of our pieces to as many people as possible. You find a list of countries we ship to at checkout.

How much do I pay for shipping?

We keep the shipping cost as low as possible through our International shipping and delivery logistics partner who work directly with UPS, FedEx and DHL for Express Shipping services.

What are landed costs?

Duties, taxes (tariffs) and fees are assessed by your local government. We fully guarantee the duties, taxes and import fees presented at checkout. If you pay duties and taxes at checkout your order will be expedited at customs and you will not be charged any additional fees upon delivery.

What shipping service levels do you offer?

We only offer Express shipping at this time. One of the following carriers, UPS, FedEx or DHL will be displayed on the tracking page.

How long will it take for my order to arrive?

Generally speaking, it takes between 1-5 business days for Express shipments to arrive. Note, these time ranges do not include any delivery delays due to customs clearance.

Why do I pay duties and taxes?

All landed costs (duties, taxes and fees) are collected on imports by your country’s customs authorities. The order value, shipping charges, types of commodities and their value, country of manufacture and trade agreements dictate the import duties, taxes and fees levied by your country. The duties and taxes are mandatory and must be paid either at checkout or upon delivery of your order.

How do I pay duties/taxes?

Generally speaking, you pay duties and taxes at checkout when you place your order. This way you not only see the total cost upfront before placing the order, but you also won’t have to pay again when the parcel is delivered to you. In a few instances, we may ask you to pay duties and taxes upon delivery.

How can I track my order?

We  provide a tracking number and link when your order is being fulfilled which happens when your piece is finished. You can track the status of your order through this tracking number and link where updates are posted as your parcel is in transit and delivered to you.

What if my order gets stuck in customs?

Most shipments make it through customs without any delays. That said, from time to time customs authorities review a shipment and may ask for additional information before the customs authorities clear the shipment for final delivery. If we need additional information from you to get your shipment cleared by customs, we will reach out to you. Reviews by customs authorities can take as little as a few hours, but occasionally it can take days or even weeks especially of duties and taxes were not paid upfront.