ETHOS

ANNETTA is a collection of responsible jewelry. We create consciously. All pieces are made with 14k recycled gold, ethically sourced or lab grown stones. This ethos extends through all our company practices including the use of minimal packaging made from recycled materials.

RETURN POLICY

All sales are final. We are unable to offer returns or exchanges as all pieces are made to order. Should a piece arrive damaged or defective, please contact us within 48 hours at hello@annettaandco.com and we will be in touch to rectify the situation immediately. We are unable to process returns on any order that has been shipped. Please kindly do not ship any items back to us until confirmation is received.

SALES TAX

Sales tax will be applied to orders delivered within New York State.

PRODUCTION

All pieces are made to order. Any piece with a precious stone has a production time of approximately 2 weeks before shipping. All other gold pieces have a production time of approximately 1 week.

MATERIALS

We use recycled 14k gold for our pieces. Our stones are sourced ethically, and the emeralds used in our designs are lab grown.

CUSTOM ORDERS

If there is a piece that you love and you do not see your size, please reach out to us at hello@annettaandco.com to connect about a custom order.

PACKAGING

Our packaging is minimal and made from recycled material.  We recommend using the envelopes to store your pieces when not being worn.

REPAIRS

We want nothing more than for you to love your piece forever. We will try our best to repair any ANNETTA jewelry purchased through our online store. Please submit an email to hello@annettaandco.com with a full description of work needing to be done along with images. We will review and do our best to accommodate the request.  Please note any repair costs, as well as possible shipping expenses, will be communicated, agreed, and paid prior to any work being able to begin.

RING SIZING

We use standard US ring sizes. Please follow this link to our ring size page and information or feel free to contact us at hello@annettaandco.com should you need assistance to find the right size for you.

LINKED GOODS

To utilize Linked Goods, please email us at hello@annettaandco.com with images of your item and purchase history. Once the information is received and product authenticity is confirmed, we will provide an authorization number and shipping information for you to send your items via the shipping carrier of your choice.  We recommend insuring your package in case of damage or loss. Once received, we will evaluate the piece(s) and based on the current market value of gold will advise a discount to be applied towards your next purchase.

Upon confirmation of your final request to recycle the item and acceptance of the credit, we will apply it to your account.  If after 14 days we have not received your confirmation or instructions to return the jewelry to you, we reserve the right to recycle the piece(s) and apply the credit. All credits are to be used towards your next purchase.

DESIGN AND COPYRIGHT

All designs and images are exclusive to and property of ANNETTA and shall not be reproduced or copied by other companies neither for private nor commercial use.